Simple habits to keep your payments and personal details secure.
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How to stay secure
Never share your codes
Bancontact will never ask for your PIN or passwords.
Check before you tap
Always confirm the amount and the recipient.
Spot phishing
Be wary of unexpected messages and suspicious links.
Look for the padlock
Only enter card details on sites with https:// and a padlock in the address bar.
Question low prices
If a deal looks too good to be true on a marketplace, it usually is.
Keep apps updated
Update your phone and apps regularly so the latest protections are in place.
Turn on two-factor
Add a second verification step to your accounts wherever it is offered.
Think you’ve been scammed?
Act fast — the sooner you report it, the more we can do to help.
Contact your bank
Call your bank’s fraud department right away; numbers are on the Febelfin website.
Report to the police
File a report with the transaction details and any evidence of the fraud.
Don’t act under pressure
Scammers create urgency. Take a moment and verify through official channels.
Read our tips