Help center
Find clear answers to your most common questions. Select your profile below to see the questions relevant to you.
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Consumer
5 questions
Merchant
6 questions
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Bancontact Pay-app
Bancontact Card
Apple Pay
Cash
11 result(s)
How do I download the Bancontact app?
Consumer
Bancontact Pay-app
Download it free from the App Store or Google Play, then add your cards to get started.
Can I link cards from different banks?
Consumer
Bancontact Pay-app
Yes — you can link up to five Bancontact cards from different banks in one app.
Can I pay contactless with my Bancontact card?
Consumer
Bancontact Card
Yes. Just tap your card on the terminal; no PIN is needed for small amounts.
How do I add my Bancontact card to Apple Pay?
Consumer
Apple Pay
Open the Wallet app, tap the plus icon and follow the steps to add your card.
Where can I withdraw cash?
Consumer
Cash
At any ATM or CASH point in Belgium showing the Bancontact logo.
Which Bancontact solution suits my business?
Merchant
Solutions
Choose from the Pro app, sticker, integrated, online or terminal solution.
When do I receive my payouts?
Merchant
Payouts
Payouts are transferred to your bank account on the agreed schedule.
How do I manage my account?
Merchant
Manage account
Use the Bancontact Pro portal to manage your shops, users and settings.
How do I accept a payment with the Pro app?
Merchant
Bancontact Pro App
Enter the amount, generate a payment and get instant confirmation in the portal.
How do I get started as a merchant?
Merchant
Get started
Request your solution and activate your account to start accepting payments.
Where can I find my invoices?
Merchant
Invoices
All your invoices are available in the Bancontact Pro portal under billing.